Lost Ark — Elijah Dixson

I am responsible for the live health and regular content updates for Lost Ark in the U.S., South America, and Europe. I’m a producer at Amazon Games part of the 3rd party publishing team working closely with the game’s developer Smile Gate RPG in Korea. We suggest changes to the game to adopt to we think players in the West would enjoy based on data and community feedback. Here is an example of a content release roadmap I help coordinate push for feature wise: Lost Ark 2024 Roadmap

Running the day-to-day live operations and resolving on-call issues for the western versions of Lost Ark.
Analyzing market competition, creating strategic assessments, and presenting data to stakeholders and determining budgets.
Collaborating with marketing, localization, and other non-technical teams to align business goals.
Managing communications with players to improve the overall game experience.

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Every week we have server maintenance around 12:00am PST that I am online for making sure the game updates smoothly and the servers stay healthy. We also have monthly content updates were we release huge patches with raids, explorable zones, skins, and more. And of course there are the classic holiday events too!